REFUND POLICY
1. General information
We are committed to providing high-quality services and products. This Refund Policy outlines the conditions under which refunds may be issued.
2. Custom-made products
Custom-made items, including 3D-printed products based on client-provided files or specifications, are non-refundable and non-exchangeable.
This is due to the personalized nature of such products.
3. Errors or defects
A refund or reprint may be offered in the following cases:
manufacturing defects;
failure to meet agreed technical specifications;
damage occurring before the product is handed over to the client or shipping provider.
Clients must contact us within a reasonable timeframe and provide photo or video evidence.
4. Digital files and models
Digital products (including STL files, 3D models, or printable files) are non-refundable once delivered or downloaded.
5. Review period
All refund requests are reviewed on a case-by-case basis. A decision will be made after evaluating the submitted materials and order details.
6. Refund method
Approved refunds will be issued using the same payment method used for the original purchase.
Processing times depend on the client’s bank or payment provider.
7. Contact information
For refund-related inquiries, please contact:
[email protected]
